Licensing and Installation
Having trouble with your Zemax license? Need assistance activating your software? Find help here!
- 142 Topics
- 298 Replies
License and Installation Directory
This forum category is a space for you to find help with any of your licensing or activation questions. It is monitored by our regional licensing specialists. For your convenience, you can find some self-help guides here: License & Installation In the event you cannot find what you're looking for there, post your question! Our staff or your fellow community members will be able to help.
OpticStudio Account number switch to Ansys
Good morning,in the transition from Zemax OpticStudio to Ansys OpticStudio, our Account number has been changed (old account number is LXXXXXX, new account number is AXXXXXXX). Wanting to open a telephone assistance call, I find myself unable to do so. Can someone help me? Thanks
Are UDOPs supported in OpticStudio any more?
Hello, from an earlier thread I understood, that UDOPs are not supported in the MFE any more.However today I got this error message:Note: I am actualy using ZOS-Professional (!) as found by ZOS-API-Commands:K>> TheApplication.LicenseStatusans = ProfessionalEdition For reference: the ZOS-Versoin that I am using is: Regards,Ludwig
Disable Check for new version
Is there a way to disable the “new version available” notice upon loading OpticStudio? I appreciate that the software is constantly being upgraded, but on the other hand, I can’t expect our IT department to download and re-install OpticStudio for all users every month.I’d like to know if there is a flag we can set somewhere to disable this check.
How do you renew an educational license??
Like a previous poster here, I had an educational license for zemax last year. I am an astronomer leading some students through a project and we’d like to use zemax. My previous license expired in February, but I haven’t gotten any help from an inquiry sent to Ansys about renewal. I also tried emailing the zemax support address, and got a reply that because I’m not on a commercial license, I can’t expect any help from them! It’s kind of baffling. If you don’t want to support educational use fine, but stop pretending you do.
License Renew (No response from academic Zemax support)
Hello, Hello, My license has expired and I send an email to academic Zemax Support Team ( email@example.com ) a request to renew it, but I didn't receive any message.Could you help me to renew it, please?For previous my license information is below: License Number: L125433 Product: Premium Premium Subscription SUL License Expiration: Feb 21, 2023ฺBest Regards,Igor PetrucciUniversidade Federal de Minas Gerais (UFMG)
New ansys floating license - how to install on two machines (Laptop and Desktop)?
Hello all! I just changed to an Ansys floating license. I was able to install the Ansys server on my descktop and to create the licensing file though their licensing portal, so that the software is working now. Now I wanted to install the software to the Laptop by the same procedure, but it seems that I am not able to have two servers registered, and that the licensing file does only work for one server, which is locally running on my desktop. How do I get the license run on my Laptop, too? Thanks a lot in advance! Karen
Reinstall OpticStudio on new laptop: Softkey license doesn't work
Hi,Been using OpticStudio professional Standalone for a while now. Local license (can transfer to different machines but only use on a single machine at any time).Had to reinstall program on a new machine. That seemed to go okay. I transferred away the softkey license to the new machine but it won’t work.Interestingly, If I click on the Launch Sentinel Admin Control Center, I can’t get this link to work on the new machine. It just says ‘Local Host refused to connect’Any ideas if the cause is with the new laptop or Zemax?
Automate client computer configuration for network installations
Hello,i need this: Automate client computer configuration for softkey and Red USB key network installations (Zemax legacy) – Knowledgebasefor the new Ansys Zemax OpticStudio 2023 R1.02. It isn’t saved in “C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\hasplm.ini” anymore in the new version. Thanks
Why my 23.1 version Optical Studio does not have the pivot tool in tilt/decenter tools as in previous version ?
In 21.2, there is a New Pivot X/Y/Z inputs are added to the Tilt/Decenter Element tool allowing elements to be decentered around any chosen point. The pivot point can be specified in either Local or Global Coordinates. Today I just upgraded to a new version of 23.1 after long-time process. However, I just found it does not have the tool for the convenient pivot point.What is the problem?
How to install OpticStudio on our local server and access through browser?
How to install OpticStudio on our local server and access through browser? We cannot use Zemax Cloud Server to access OpticStudio from the browser due to security reasons. So, looking for instructions on how to do this locally. Thank you.
Zemax software compatibility with new Apple M1 computers
Hello! Apple recently introduced a Macbook with a new “M1” CPU, rather than the usual Intel CPU. This new CPU requires that any software written for standard Intel or AMD processors has to either be re-written for the new CPU or emulated via virtual machine software such as Virtualbox, VMware Fusion, or Parallels. Zemax products (OpticStudio, OpticsViewer, and OpticsBuilder) are WIndows based rather than native Apple applications, so they will not be rewritten for the M1 CPU. Zemax software has worked fine with virtual machines on Apple computers in the past. However, as reported by some Zemax customers, it appears that Parallels is still in Beta on this platform, and that there is also a “preview edition” of Windows 10. Zemax uses Thales (formerly Sentinel) licensing technology which does not support preview or beta editions of Windows 10. This means even if Opticstudio installs, you cannot access a license (either a black USB key red key , green key, or software-based (softkey) lic
Problems with Version 22.1
Yesterday I installed the newest version of Zemax, after the that I couldn’t run Zemax anymore since everytime I started it it froze during the “Copy Data to Zemax Folder”-step Zemax does when you start it the first time after an update.A collogue of mine had initially the same problem, but in his case restarting the PC solved it.In my case the problem persisted after the restart and I got Zemax only working again by reinstalling the previous Version.Does anyone else has this problem with Version 22.1 and is there a solution.
License Expiry Issue
While I was trying to access my zemax account, it showed me an error message and now on logging into my account , it shows that my licence has expired. But my university course will end on july ‘23. If possible, KIndly look into it and let me know if there is something I can do to curb this problem. Given below is the attachment of the screenshot.
Zemax installation with black usb plugged in keyserver
Hi ,I am tryting to install Zemax OpticStudio on my laptop.The engineer who used Zemax left the company 2 years ago and the black usb is still plugged to the Keyserver.I have edited the sntlconfig.xml.bak file with correct ip address of the keyserverWhen I clieck on the Icon on my desktop for Zemax OpticStudio I have a window to inputPlease enter License Number Please enter your Activation codeI have a long number:1XXX 2XXX 7XXX 4XXX 3XXX 5XXXXX 0XXXXXand also 5 -user network Serial Number 2XXXXI am not sure which one is the License Number and which one is the Activation CodeAny help will be much appreciatedThanksAbhi
No license found
Hi,I can see in the license manager that I have a valid license for OpticStudio Premium, however when I try to open OpticStudio I get the following error pop-up.“No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager.”This license was working for most of the day without problems, half way through ray-tracing the software closed (might have ran out of memory) and when I tried to re-open this occurred.Any advice would be greatly appreciated,Josh
Zemax on Windows emulators
Hi Zemax users, I am considering running Zemax Professional version on a Macbook Pro using a Windows emulator and an old style hard Zemax USB key. Is there an emulator that is better than others for running Zemax seamlessly? Ideally would like to be able to save Zemax generated output to the Mac side of my machine. What has been your experience?
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.