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Licensing and Installation

Having trouble with your Zemax license? Need assistance activating your software? Find help here!

142 Topics
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AllieZemax Staff

posted in Licensing and Installation

MarilenaSingle Emitter

asked in Licensing and Installation

Activation code

Hello Team, I recently renew my opticstudio license, but i only have my License Number but I don´t have an Activation code.How can I obtain it?

25 days ago

LSSingle Emitter

asked in Licensing and Installation

Are UDOPs supported in OpticStudio any more?

Hello, from an earlier thread I understood, that UDOPs are not supported in the MFE any more.However today I got this error message:Note: I am actualy using ZOS-Professional (!) as found by ZOS-API-Commands:K>> TheApplication.LicenseStatusans = ProfessionalEdition For reference: the ZOS-Versoin that I am using is: Regards,Ludwig

25 days ago

Jason.HelmrichMonochrome

asked in Licensing and Installation

Disable Check for new version

Is there a way to disable the “new version available” notice upon loading OpticStudio? I appreciate that the software is constantly being upgraded, but on the other hand, I can’t expect our IT department to download and re-install OpticStudio for all users every month.I’d like to know if there is a flag we can set somewhere to disable this check.

1 month ago

etmeyerSingle Emitter

asked in Licensing and Installation

How do you renew an educational license??

Like a previous poster here, I had an educational license for zemax last year. I am an astronomer leading some students through a project and we’d like to use zemax. My previous license expired in February, but I haven’t gotten any help from an inquiry sent to Ansys about renewal. I also tried emailing the zemax support address, and got a reply that because I’m not on a commercial license, I can’t expect any help from them! It’s kind of baffling. If you don’t want to support educational use fine, but stop pretending you do.

1 month ago

igorpetrucciStudent

asked in Licensing and Installation

License Renew (No response from academic Zemax support)

Hello, Hello, My license has expired and I send an email to academic Zemax Support Team ( academic@zemax.com ) a request to renew it, but I didn't receive any message.Could you help me to renew it, please?For previous my license information is below: License Number: L125433 Product: Premium Premium Subscription SUL License Expiration: Feb 21, 2023ฺBest Regards,Igor PetrucciUniversidade Federal de Minas Gerais (UFMG)

1 month ago

KarenMonochrome

asked in Licensing and Installation

New ansys floating license - how to install on two machines (Laptop and Desktop)?

Hello all! I just changed to an Ansys floating license. I was able to install the Ansys server on my descktop and to create the licensing file though their licensing portal, so that the software is working now. Now I wanted to install the software to the Laptop by the same procedure, but it seems that I am not able to have two servers registered, and that the licensing file does only work for one server, which is locally running on my desktop. How do I get the license run on my Laptop, too? Thanks a lot in advance! Karen

1 month ago

KhoyerSingle Emitter

asked in Licensing and Installation

No more license after update to Windows 11

I need help! I have the original installer license key, but OS will not accept it. What now?Should I uninstall and reinstall?Thank you

1 month ago

GMP24Single Emitter

asked in Licensing and Installation

Reinstall OpticStudio on new laptop: Softkey license doesn't work

Hi,Been using OpticStudio professional Standalone for a while now. Local license (can transfer to different machines but only use on a single machine at any time).Had to reinstall program on a new machine. That seemed to go okay. I transferred away the softkey license to the new machine but it won’t work.Interestingly, If I click on the Launch Sentinel Admin Control Center, I can’t get this link to work on the new machine. It just says ‘Local Host refused to connect’Any ideas if the cause is with the new laptop or Zemax?

1 month ago

1011Student

asked in Licensing and Installation

Loss of Zemax license due to system crash

My laptop system just crashed yesterday out of sudden and I was unable to reboot it at all. I did not have a chance to do the Zemax license transfer due to such unexpected event. Is there a way for me to get the license transfer code at all? Thanks!

2 months ago

SteffenSingle Emitter

asked in Licensing and Installation

Automate client computer configuration for network installations

Hello,i need this: Automate client computer configuration for softkey and Red USB key network installations (Zemax legacy) – Knowledgebasefor the new Ansys Zemax OpticStudio 2023 R1.02. It isn’t saved in “C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\hasplm.ini” anymore in the new version. Thanks

2 months ago

OpticalResearchInfrared

asked in Licensing and Installation

Why my 23.1 version Optical Studio does not have the pivot tool in tilt/decenter tools as in previous version ?

In 21.2, there is a New Pivot X/Y/Z inputs are added to the Tilt/Decenter Element tool allowing elements to be decentered around any chosen point. The pivot point can be specified in either Local or Global Coordinates. Today I just upgraded to a new version of 23.1 after long-time process. However, I just found it does not have the tool for the convenient pivot point.What is the problem?

2 months ago

ssivanandamSingle Emitter

asked in Licensing and Installation

Academic License Features

I am interested in purchasing the academic license of Zemax from Ansys. I was told that the academic license comes with the enterprise version. Does this come with the STAR module?

2 months ago

ZaneStudent

asked in Licensing and Installation

授权转移

我之前的电脑遗失了，在遗失的电脑上激活了Zemax，现在我想在新电脑上激活，如何转移授权呢？

3 months ago

Rajendra.VedarajuSingle Emitter

asked in Licensing and Installation

How to install OpticStudio on our local server and access through browser?

How to install OpticStudio on our local server and access through browser? We cannot use Zemax Cloud Server to access OpticStudio from the browser due to security reasons. So, looking for instructions on how to do this locally. Thank you.

3 months ago

jonathan.ranadaSingle Emitter

asked in Licensing and Installation

Zemax license not showing on server

I need to renew our zemax license but it is not appearing on the server, strangely users can detect the licenses from the server.

3 months ago

Don DickinsonZemax Staff

posted in Licensing and Installation

Zemax software compatibility with new Apple M1 computers

Hello! Apple recently introduced a Macbook with a new “M1” CPU, rather than the usual Intel CPU. This new CPU requires that any software written for standard Intel or AMD processors has to either be re-written for the new CPU or emulated via virtual machine software such as Virtualbox, VMware Fusion, or Parallels. Zemax products (OpticStudio, OpticsViewer, and OpticsBuilder) are WIndows based rather than native Apple applications, so they will not be rewritten for the M1 CPU. Zemax software has worked fine with virtual machines on Apple computers in the past. However, as reported by some Zemax customers, it appears that Parallels is still in Beta on this platform, and that there is also a “preview edition” of Windows 10. Zemax uses Thales (formerly Sentinel) licensing technology which does not support preview or beta editions of Windows 10. This means even if Opticstudio installs, you cannot access a license (either a black USB key red key , green key, or software-based (softkey) lic

3 months ago

Georg.AchaziInfrared

asked in Licensing and Installation

Problems with Version 22.1

Yesterday I installed the newest version of Zemax, after the that I couldn’t run Zemax anymore since everytime I started it it froze during the “Copy Data to Zemax Folder”-step Zemax does when you start it the first time after an update.A collogue of mine had initially the same problem, but in his case restarting the PC solved it.In my case the problem persisted after the restart and I got Zemax only working again by reinstalling the previous Version.Does anyone else has this problem with Version 22.1 and is there a solution.

3 months ago

SanjayKumarNallabatiStudent

asked in Licensing and Installation

License Expiry Issue

While I was trying to access my zemax account, it showed me an error message and now on logging into my account , it shows that my licence has expired. But my university course will end on july ‘23. If possible, KIndly look into it and let me know if there is something I can do to curb this problem. Given below is the attachment of the screenshot.

3 months ago

Abhi4436Single Emitter

asked in Licensing and Installation

Zemax installation with black usb plugged in keyserver

Hi ,I am tryting to install Zemax OpticStudio on my laptop.The engineer who used Zemax left the company 2 years ago and the black usb is still plugged to the Keyserver.I have edited the sntlconfig.xml.bak file with correct ip address of the keyserverWhen I clieck on the Icon on my desktop for Zemax OpticStudio I have a window to inputPlease enter License Number Please enter your Activation codeI have a long number:1XXX 2XXX 7XXX 4XXX 3XXX 5XXXXX 0XXXXXand also 5 -user network Serial Number 2XXXXI am not sure which one is the License Number and which one is the Activation CodeAny help will be much appreciatedThanksAbhi

4 months ago

Josh135346Student

asked in Licensing and Installation

No license found

Hi,I can see in the license manager that I have a valid license for OpticStudio Premium, however when I try to open OpticStudio I get the following error pop-up.“No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager.”This license was working for most of the day without problems, half way through ray-tracing the software closed (might have ran out of memory) and when I tried to re-open this occurred.Any advice would be greatly appreciated,Josh

4 months ago

Chris.JohnstonMonochrome

asked in Licensing and Installation

Zemax on Windows emulators

Hi Zemax users, I am considering running Zemax Professional version on a Macbook Pro using a Windows emulator and an old style hard Zemax USB key.  Is there an emulator that is better than others for running Zemax seamlessly?  Ideally would like to be able to save Zemax generated output to the Mac side of my machine.  What has been your experience?

4 months ago

Mark.NicholsonLuminary

asked in Licensing and Installation

23.1 Gateway Timeout

Hey Zemax team,I’m trying to download 23.1. I’m on OpticStudio Downloads – Zemax and when I click to download 23.1 I get 504 - Gateway TimeoutHelp! - Mark

4 months ago

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