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Licensing and Installation

Having trouble with your Zemax license? Need assistance activating your software? Find help here!

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AllieZemax Staff

posted in Licensing and Installation

License and Installation Directory

This forum category is a space for you to find help with any of your licensing or activation questions. It is monitored by our regional licensing specialists. For your convenience, you can find some self-help guides here: License & Installation In the event you cannot find what you're looking for there, post your question! Our staff or your fellow community members will be able to help.

Don DickinsonZemax Staff

posted in Licensing and Installation

Zemax software compatibility with new Apple M1 computers

Hello! Apple recently introduced a Macbook with a new “M1” CPU, rather than the usual Intel CPU. This new CPU requires that any software written for standard Intel or AMD processors has to either be re-written for the new CPU or emulated via virtual machine software such as Virtualbox, VMware Fusion, or Parallels. Zemax products (OpticStudio, OpticsViewer, and OpticsBuilder) are WIndows based rather than native Apple applications, so they will not be rewritten for the M1 CPU. Zemax software has worked fine with virtual machines on Apple computers in the past. However, as reported by some Zemax customers, it appears that Parallels is still in Beta on this platform, and that there is also a “preview edition” of Windows 10. Zemax uses Thales (formerly Sentinel) licensing technology which does not support preview or beta editions of Windows 10. This means even if Opticstudio installs, you cannot access a license (either a black USB key red key , green key, or software-based (softkey) lic

Tech.AccountSingle Emitter

asked in Licensing and Installation

Coffee killed my laptop

Hello!I recently had to re-install OpticStudio after a coffee on computer accident. I was unable to transfer the license as the machine would no longer boot. Would it be possible to get a new invite? Or what recommendations would be worth attempting to recover access to Zemax software? Thanks!

Gagan.GuptaStudent

asked in Licensing and Installation

License transfer code request

I have activate my License before, but unfortunately I had to uninstall Zemax software from my Laptop. Now it is showing no License. I am unable to use my Zemax license because I have no License transfer code. I don’t know how to access the software.

SanjayKumarNallabatiStudent

asked in Licensing and Installation

Regarding renewal of zemax licence

While I was trying to access my zemax account, it showed me an error message and now on logging into my account , it shows that my licence has expired. If possible, KIndly look into it and let me know if there is something I can do to curb this problem. Given below is the attachment of the screenshot.

MatheusPenaStudent

asked in Licensing and Installation

installation ZEMAX

I got the student license for the program, and I was able to download the optical studio file, but when I go to install I get the following error: “International error: expression error ‘Runtime Error (“at time”):SWbem ObjectSet: Classe invalida.” How can solve this?

Xiangli.JiaSingle Emitter

asked in Licensing and Installation

Unable to reactivate Zemax after computer reset

My name is Xiangli Jia and I'm a PhD student at UC Berkeley. I have a Zemax student license as part of the Zemax Academic program.Several weeks ago my laptop crashed and I had to reset it. Unfortunately, the reset uninstalled the Zemax on my computer and I'm not able to activate Zemax on this computer using the license activation code I have.I appreciate any help you can provide.

Emir.SelmanStudent

asked in Licensing and Installation

Key is not working properly

Hi I recently downloaded OpticsStudio on my Windows bootcamp but I almost always get a pop-up window before opening OpticsStudio saying 'Key is not working properly' and it then doesn't allow me to open the program. I've correctly installed everyhting and even managed to open OpticStudio twice without isssues but for some reason this problem with the key keeps reoccuring.  It's extremly frustrating as it completely delays my course projects.  Really hope someone can help me out. Best, Emir

Jacob.JikkuMonochrome

posted in Licensing and Installation

Optimization by setting criterion as Contrast

Hello, i am using a standard version of Zemax OpticStudio 20.2. I am not able to access certain features like '' Chip zone '' and optimization by choosing '' contrast '' as the optimization critireon. Is it because i am using standard version. Can anybody confirm this.Thanks in advance.

kovalev103Student

asked in Licensing and Installation

Transfer Licence

I have a problem transfering my student licence . It's activated on my old computer and havent access to it, so I can't activated on my new computer with the first activation key. How can i get the licence?

Georg.AchaziInfrared

posted in Licensing and Installation

Problems with Version 22.1

Yesterday I installed the newest version of Zemax, after the that I couldn’t run Zemax anymore since everytime I started it it froze during the “Copy Data to Zemax Folder”-step Zemax does when you start it the first time after an update.A collogue of mine had initially the same problem, but in his case restarting the PC solved it.In my case the problem persisted after the restart and I got Zemax only working again by reinstalling the previous Version.Does anyone else has this problem with Version 22.1 and is there a solution.

Cyprian.PabichStudent

asked in Licensing and Installation

Loss of Academic License after Windows Reinstall

Hello, Zemax Support Team, it seems that question repeats constantly, but I do really need help. Just like in topic, after formatting my PC, I lost my academic license. How can I retrieve it once again? Can someone help me in that case? Thanks in advance.

Rick VleugelsSingle Emitter

asked in Licensing and Installation

Legacy and new version

Hello,I was wondering if it is possible to have an older version and the newest version installed both on the same computer, and if I then will be able to run them both.This because I experience a bug (already reported) in the newest version, but my colleague does not experience that bug in the 2019 version, so I was thinking of doing this specific design in the older version.Kind regards,Rick

mnagliStudent

asked in Licensing and Installation

License loss due to a broken laptop

Hello,I lost the Zemax license because my laptop suddenly broke down. Is it possible to recover the license to transfer it to a new computer or create a new license? I still have the hard drive with the installation.Thank you

Max ZhangStudent

asked in Licensing and Installation

License lost

I am a student of the University of Rochester. Yesterday, my computer failed and I reinstall the system. Thus, I lost my license, is there any way to get my license back?

PhGeekUltraviolet

asked in Licensing and Installation

Now HASP Driver repairs are needed occasionally

Since upgrading to the latest Zemax OpticStudio version 21.3.2 (or maybe after a minor Windows 10 update?), I have been having license issues with my Subscription Professional license.Especially after sitting idle for a week or more, I get the Zemax License Manager popup showing no licenses. I have found that I can click “Check & Repair HASP Drivers” on the Troubleshoot page, and then get the “Service restarted successfully” message (see attached image).After restarting the HASP service (whatever that means), then View License shows my license and OpticStudio runs as usual.Is anybody else experiencing this?-- Greg

OranMSingle Emitter

asked in Licensing and Installation

Error when transferring license key

Hello, I get this error when trying to transfer the license. the computer is connected to internet properly. Please help,Oran

bahadirgezgenStudent

asked in Licensing and Installation

Loss of license Formatting Laptop

Hi Zemax Support Team,I am Bahadır Gezgen.I have a Zemax student license. I recently formatted my laptop and forgot to transfer my license.I send an e-mail to acedemic@zemax , they offered to deactive my old license and give a new one but there is no return . Thank you very much for your help.

goddiscipletStudent

asked in Licensing and Installation

Unexpected Loss of Academic License

Good Afternoon, Product: Premium Subscription SUL License Number: L123561 Expiration: Friday, December 9, 2022The above is my information. However, I had my Zemax OpticStudio but then a notification popped up “Zemax key not found” then I restarted computer and now it is directing me to the Zemax License Manager version. When I put in the same License Number and activation code, it fails because it is not a new license. I never transferred it so I do not know why it got removed since I got until Dec 09, 2022. This is what I now see when I click the application Does anyone have suggestions or a solution? Thank you in advance. Very Respectfully, Talaya S. White

Issam.AbdallahSingle Emitter

asked in Licensing and Installation

Educational Student License

Hello, My OpticStudio educational license(L112997) has been expired. I have applied for an update through ZEMAX Global Academic Program Website several days ago, but I haven't received a response. Any update on this issue?Best RegardsIssam Abdallah

Nutt.JaturatStudent

asked in Licensing and Installation

License activation failed

Me and my friend received new license from an extension request. But we can’t still activation.

Alaeddine.YacoubStudent

asked in Licensing and Installation

Loss of license Formatting Laptop

Hi Zemax Support Team,I am Alaeddine Yacoub. I am an M.Sc. Electrical Eng student at Technical University of Munich I have a Zemax student license. I recently changed my laptop and forgot to transfer my license. The other laptop is formatted and won't be used. How can I transfer my license to my new laptop. thank you very much for your help. Product: Premium Subscription SULLicense Number: L118541 Greetings, Alaeddine Yacoub

MarvalawrenceStudent

asked in Licensing and Installation

OpticStudio

My Zemax Optic Studio is not working on my computer. It is downloaded but will not open. I have all the requirements listed on Zemaxs website but still has this issue.

eamonn.HarveySingle Emitter

asked in Licensing and Installation

Zemax license visible but unavailable after Windows update

IT services in my institution had to update Windows on my PC. I am an end user in a shared network perpetual license. However, although the HASP reads Okay and I can see the license in the license manager, on starting up optic studio I get an error message stating that no license was found. When reviewing similar questions I see people recommended to transfer the license, however I did not do this and would like to resolve this issue. Your help would be greatly appreciated.

Khaled.AljasemSingle Emitter

asked in Licensing and Installation

License management during Update OpticStudio

Hi,A new version of OpticStudio is available and I would like to install it. Should I do anything for license key management before updating the software?Thank youKhaled

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