Licensing and Installation

Having trouble with your Zemax license? Need assistance activating your software? Find help here!

  • 112 Topics
  • 219 Replies

112 Topics

Allie
Zemax Staff
AllieZemax Staff
posted in Licensing and Installation

License and Installation Directory

This forum category is a space for you to find help with any of your licensing or activation questions. It is monitored by our regional licensing specialists. For your convenience, you can find some self-help guides here:  License & Installation In the event you cannot find what you're looking for there, post your question! Our staff or your fellow community members will be able to help.

0
Allie
Zemax Staff
1 year ago
R
Ruihan.ZhangStudent
asked in Licensing and Installation

insufficient memory for installation

I’m trying to install OpticStudio on my computer, I have more about 115 G free space on my disk, but I keeps on getting the insufficient memory error and therefore could not install it. What should I do?

3
D
Zemax Staff
13 days ago
Jaeun
JaeunStudent
asked in Licensing and Installation

Where can I find my activation code?

Hi team, I recently registered for the Global Academic Program license.On my Zemax account page, I can see my license number and verify that I am categorized as an end user.However, I can’t find the activation code to register my license on my PC.It seems like it should be delivered via email, but I haven’t received it. (I checked the spam box)Please let me know how to find the activation code.  Thank you.

1
D
Zemax Staff
15 days ago
A
Abbas.ShiriStudent
asked in Licensing and Installation

Renew license

Hi,I renew my student license from Zemax, but I cannot use the license number. What happen is that I don't see my old license to choose on the list, and in the email I have “License Update Code” which I cant use anywhere! I’m guessing I have to retrieve my old license somehow and then update it. I deleted Zemax from my computer, and I think that is why I don't see the my old license anymore!Would anybody please help me to figure this out?ThanksAbbas

0
A
26 days ago
D
Zemax Staff
Don DickinsonZemax Staff
posted in Licensing and Installation

Zemax software compatibility with new Apple M1 computers

Hello! Apple recently introduced a Macbook with a new “M1” CPU, rather than the usual Intel CPU. This new CPU requires that any software written for standard Intel or AMD processors has to either be re-written for the new CPU or emulated via virtual machine software such as Virtualbox, VMware Fusion, or Parallels. Zemax products (OpticStudio, OpticsViewer, and OpticsBuilder) are WIndows based rather than native Apple applications, so they will not be rewritten for the M1 CPU.  Zemax software has worked fine with virtual machines on Apple computers in the past. However, as reported by some Zemax customers, it appears that Parallels is still in Beta on this platform, and that there is also a “preview edition” of Windows 10.  Zemax uses Thales (formerly Sentinel) licensing technology which does not support preview or beta editions of Windows 10. This means even if Opticstudio installs, you cannot access a license (either a black USB key red key , green key, or software-based (softkey) lic

7
R
28 days ago
C
Cuong.NguyenStudent
asked in Licensing and Installation

Can not activate Zemax after reinstall the Window

My name is Cuong Nguyen and I'm a PhD student at Gwangju Institute of Science and Technology. I have a Zemax student license (L118558) as part of the Zemax Academic program.I just reinstall my Window. Now I can not activate my Zemax again. Thank for any help

2
C
28 days ago
Timothy_Lim
Timothy_LimStudent
asked in Licensing and Installation

Reactivating the license key after resetting laptop

I have recently resetted my laptop and is unable to activate my license. Is there any way to recover the saved license.  

5
Timothy_Lim
1 month ago
SanjayKumarNallabati
SanjayKumarNallabatiStudent
asked in Licensing and Installation

license transfer code lost and how to install zeemax in my laptop

Hello, I have lost my Zemax license… I have uninstalled zeemax  to reset my computer, I have mailed to one of the teams but for some reason the email has never arrived… (may be I misspelled the address? But I should have a warning in this case, no?) Can you help with this ?  Regards,Sanjay Kumar.

1
SanjayKumarNallabati
1 month ago
riddhima_s
riddhima_sStudent
asked in Licensing and Installation

Loss of license due to formatting laptop

I am Riddhima,a postgraduate student at BIT,Mesra.I had the Global Academic Program License.I had to format my laptop due to unavoidable issues.I did not transfer my Zemax soft key license on any other system beforehad.I now only have my License number.I need the software immediately to finish my project.I request you to understand the situation and replace my lost license.Thanks and regardsRiddhima

0
riddhima_s
2 months ago
AmmA
AmmAStudent
asked in Licensing and Installation

Installation Problem with new Hard Disk

Good morning,i had a problem with the hard drive and i replaced it. Zemax was installed on the previous hard drive. How do I reuse the license on the new one?

0
AmmA
2 months ago
Fhurkhan
FhurkhanStudent
asked in Licensing and Installation

how to login zemax after resetting computer

Since I reset my computer 2 weeks ago, I cannot log in with my student license given to me around March. My student license information is available in my email. Since my computer has been reset, I cannot perform transactions such as transfer key with zemax. how can i solve this problem? Thanks!

0
Fhurkhan
2 months ago
smax
smaxStudent
asked in Licensing and Installation

how to activate zemax after reinstalling of the software in the same system

Hello Eveyone.My Windows 10 got crashed where I was using my zemax license. So as I reinstall windows in my pc, I lost my zemax software. And again I install zemax again but my older license is not working this time. What should I do to activate my zemax?

1
Allie
Zemax Staff
2 months ago
A
Ankit.SoniStudent
asked in Licensing and Installation

Renewing Zemax License for different PC

Hi Sir/Ma’am,I just got my student license renewed for another year but I’m not able to license the software with details i got on email since it’s a different computer and i don’t have access to previous one.How can i fix it? 

1
D
Zemax Staff
2 months ago
seiwa
seiwaSingle Emitter
asked in Licensing and Installation

Cannnot add "New Colleague"

I got New License for Zemax OpticsViewer.I wont adding new Enduser to it product. So, I wont this user to New Colleague.But at https://www.zemax.com/pages/profile, I can not Add Colleague. I write new colleague profile and click “Add Colleague” button, but not progress so far.

4
seiwa
3 months ago
N
ntridanSingle Emitter
asked in Licensing and Installation

Optics Studio 19.4 SP1 installation?

I am looking for a installation file of Optics Studio 19.4 SP1, since our license only support this version downwards. I only found OS 19.4 SP2 on this forum, which seems it cannot work with our current license.Any help would be appreciated.Best regards,Dan

0
N
3 months ago
leonardo_05
leonardo_05Student
asked in Licensing and Installation

License key not working after reinstalling operating system

Hi everyone,Recently I have reinstalled my operative system (Windows 11) and since then i couldn’t open OpticStudio because when it requests me the license key, it says that has been already used.I used that key months ago, before reinstalling the operative system and now i don’t know how what to do (the license is still valid).I have an Academic License, i study in University of Bologna (UniBo).Does anyone know how to solve this issue?

0
leonardo_05
3 months ago
Behzad
BehzadMonochrome
asked in Licensing and Installation

License code for a valid key

Hello all,I have a valid key for Zemax 2015. when I want to use this key in other computer with more powerful CPU, It asks me license code.Where can I find this code?I sent two emails to Zemax support section but still no reply.Does someone know about this problem and its solution?Thanks in advance.Regards,Behzad [Mod edit: Moved to appropriate forum (Licensing and Installation)]  

5
Behzad
3 months ago
K
Katharina.SchmeingSingle Emitter
asked in Licensing and Installation

Zemax network license used on various company sites

We are a company with various company sites. We have a network license which I want to share with colleagues who work on other company sites. Is this possible? We all share the same company network. Are there any restrictions on the places or continents, on which a network license can be shared? 

1
Csilla Timar-Fulep
Zemax Staff
4 months ago
Priscilla
PriscillaMonochrome
asked in Licensing and Installation

activation code

Hello team, I managed to open an educator account and was able to download OpticStudio. I have license number and categorized as end user. However, the application can’t run on my PC until it is activated with license number and activation code. Where do I get the activation code? I tried using the number sent on account activation email it is not working. It gives an error message saying wrong activation code format. What is right format? Thank you.

1
D
Zemax Staff
4 months ago
Yang Zhang
Yang ZhangSingle Emitter
asked in Licensing and Installation

OpticsViewer

I am reviewing a zemax model and wondering whether Opticsviewer is free to use.Thanks,Yang

1
D
Zemax Staff
4 months ago
kent zhang
kent zhangSingle Emitter
asked in Licensing and Installation

activation code

I have an End User of a supported OpticStudio, how to get my activation code?

2
Priscilla
4 months ago
Tech.Account
Tech.AccountSingle Emitter
asked in Licensing and Installation

Coffee killed my laptop

Hello!I recently had to re-install OpticStudio after a coffee on computer accident. I was unable to transfer the license as the machine would no longer boot. Would it be possible to get a new invite? Or what recommendations would be worth attempting to recover access to Zemax software? Thanks!

2
Tech.Account
4 months ago
G
Gagan.GuptaStudent
asked in Licensing and Installation

License transfer code request

I have activate my License before, but unfortunately I had to uninstall Zemax software from my Laptop. Now it is showing no License. I am unable to use my Zemax license because I have no License transfer code. I don’t know how to access the software.

10
D
Zemax Staff
4 months ago
SanjayKumarNallabati
SanjayKumarNallabatiStudent
asked in Licensing and Installation

Regarding renewal of zemax licence

While I was trying to access my zemax account, it showed me an error message and now on logging into my account , it shows that my licence has expired.  If possible, KIndly look into it and let me know if there is something I can do to curb this problem. Given below is the attachment of the screenshot. 

2
SanjayKumarNallabati
4 months ago
MatheusPena
MatheusPenaStudent
asked in Licensing and Installation

installation ZEMAX

I got the student license for the program, and I was able to download the optical studio file, but when I go to install I get the following error: “International error: expression error ‘Runtime Error (“at time”):SWbem ObjectSet: Classe invalida.” How can solve this? 

1
D
Zemax Staff
5 months ago

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