Skip to main content
Solved

Message content disappears if attachment hasn't finished uploading

David.Nguyen
Luminary
Forum|alt.badge.img+2

Hi everyone,

 

I noticed that when I submit a reply with an attachment, and I don’t leave enough time for the attachment to upload, I get a message at the top of my browser saying the attachment wasn’t fully uploaded, and my message content is erased completely. The only thing that saved me is that by pressing Ctrl + Z in the message description, I could get it back. Then, all I needed to do is wait for a little longer, and then submit my message.

Just wanted to make people aware of this issue, are you also experiencing this problem?

Take care,

 

David

 

Best answer by Allie

Hi guys! Thanks for the heads-up on these. 

@David - I believe the re-install fixed the problems you had with copy/pasting images from OpticStudio into the Community, is that right? I just wanted to clarify that I didn’t miss anything in that last chain. 

@David.Nguyen - thanks for bringing this up. I have also experienced this once before. I doubt there is anything we can do, but I will reach out to the platform hosts (InSided) and see if they have any comments. 

View original
Did this topic help you find an answer to your question?

4 replies

S
Luminary
Forum|alt.badge.img+2

Hi David

I’ll check with Allie.

Sandrine Auriol
David.Nguyen
1 person likes this
  • David.Nguyen
    David.Nguyen
David
Luminary
Forum|alt.badge.img+4
  • David
  • Luminary
  • 336 replies
  • October 27, 2021

I have had the same problem. In my case the message said something like “please wait for your file to upload.”  I waited quite a while then lost my post. I’ll remember the ctrl-z trick. Thanks!  At the same time I was having problems inserting images. 

My original post on this can be found Here. As you can see, I did a reinstall and the problems were mostly gone. But it’s not clear the reinstall was what fixed the problem. They might have been a site issue and went away for other reasons. 

Kind regards, David
David.Nguyen
1 person likes this
  • David.Nguyen
    David.Nguyen
Allie
Zemax Staff
Forum|alt.badge.img+2
  • Allie
  • Zemax Staff
  • 338 replies
  • Answer
  • October 28, 2021

Hi guys! Thanks for the heads-up on these. 

@David - I believe the re-install fixed the problems you had with copy/pasting images from OpticStudio into the Community, is that right? I just wanted to clarify that I didn’t miss anything in that last chain. 

@David.Nguyen - thanks for bringing this up. I have also experienced this once before. I doubt there is anything we can do, but I will reach out to the platform hosts (InSided) and see if they have any comments. 

Allie | Team Lead Application Engineering | Zemax, Ansys
David.Nguyen
1 person likes this
  • David.Nguyen
    David.Nguyen
David
Luminary
Forum|alt.badge.img+4
  • David
  • Luminary
  • 336 replies
  • October 28, 2021

Hi Allie,

Most of the issues went away after the reinstall. But that is not proof that the reinstall solved the problem. It is still the case that I can copy paste a layout diagram into a post but not a spot diagram. I can paste a spot diagram into word. 

I used to consider computers to be deterministic. Sometime in the last 30 years they seem to have lost that property. ;-)

Kind regards, David
David.Nguyen
1 person likes this
  • David.Nguyen
    David.Nguyen

Reply


Community Posting GuidelinesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings


Zemax Community

Need more help?

To Chinese users:

Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).


不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。



Privacy policy   License Agreements    Terms of use    Cookie Policy   Zemax Account Licensing Policies