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Unable to reactivate Zemax after computer reset

  • Apr 12, 2022 11:47 PM UTC
  • 1 reply
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My name is Xiangli Jia and I'm a PhD student at UC Berkeley. I have a Zemax student license as part of the Zemax Academic program.

Several weeks ago my laptop crashed and I had to reset it. Unfortunately, the reset uninstalled the Zemax on my computer and I'm not able to activate Zemax on this computer using the license activation code I have.

I appreciate any help you can provide.

Best answer by Xiangli.Jia

Update: This problem has been solved with the help with Zemax Support.

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  • Apr 13, 2022 6:14 PM UTC

Update: This problem has been solved with the help with Zemax Support.