Good day!

I believe this was a server issue, but it should be fixed. Please give it another try and let us know if you encounter any other troubles.  

Hi Don,

Thanks for your reply, unfortunately the issue still remains.

I also tried pinging the network and it looks like the connection is viable

Any ideas on how to resolve?

Oran

Good day! 

Hmm. Looks good. Are you getting the same error or a different one? Have you closed Opticstudio before opening the license manager? The license cannot be in use during transfer.

Hi Don,

Same error occurs while all OpticStudio  processes are closed.

Oran

Maybe this isnt a server issue then. Can you open this link from the licensed computer and send a screenshot? 

http://localhost:1947/_int_/devices.html

Hello! 

The license status is fine as well. 

At this point the only options I can think of is to suggest trying to transfer via a different internet connection. Can you connect to a different wifi network, or at home instead of work and then try transferring? 

Worst case there is also an offline transfer option, but its only a workaround. 

https://support.zemax.com/hc/en-us/articles/1500005488541-Activate-transfer-or-update-a-softkey-license-on-a-machine-without-internet-access#h_01FPGRES0SPDRZC0E461RF16DP