Hello,
I get this error when trying to transfer the license. the computer is connected to internet properly.
Please help,
Oran
Best answer by Don Dickinson
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Error when transferring license key
Hello!
The license status is fine as well.
At this point the only options I can think of is to suggest trying to transfer via a different internet connection. Can you connect to a different wifi network, or at home instead of work and then try transferring?
Worst case there is also an offline transfer option, but its only a workaround.
https://support.zemax.com/hc/en-us/articles/1500005488541-Activate-transfer-or-update-a-softkey-license-on-a-machine-without-internet-access#h_01FPGRES0SPDRZC0E461RF16DP
Maybe this isnt a server issue then. Can you open this link from the licensed computer and send a screenshot?
http://localhost:1947/_int_/devices.html
Hi Don,
Same error occurs while all OpticStudio processes are closed.
Oran
Good day!
Hmm. Looks good. Are you getting the same error or a different one? Have you closed Opticstudio before opening the license manager? The license cannot be in use during transfer.
Hi Don,
Thanks for your reply, unfortunately the issue still remains.
I also tried pinging the network and it looks like the connection is viable
Any ideas on how to resolve?
Oran
Good day!
I believe this was a server issue, but it should be fixed. Please give it another try and let us know if you encounter any other troubles.
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