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Hello, 

I have contacted Ansys several times through their website, but I havent heard anything from them. I have also tried to email the Zemax team and I got reply saying I am not eligible for tech support. Who should I contact in order to get this issue resolved? 

 

Thank you very much. 

Hi @yfei - our team still sees your message in our support inbox, even if you’re unsupported. While we do not provide technical support for unsupported licenses, we are still able to help with licensing and installation questions. As this falls under that category, we will make sure you get to the right person. I see @Udit.Singh  has taken your case so please continue the conversation there.


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