Hello,
Good Evening
We purchased a 'Professional Subscription Network Single Region' a few months ago. One of my colleague is based in Singapore and he activated the license first and did not face this issue. I was trying to activate it on my end today (Pittsburgh, PA) but was unable to do so. Here is a screenshot of the error message.
Please advise at your earliest convenience on how this can be resolved.
Kind Regards,
Mo
Best answer by Sandrine Auriol
View originalHello Mo
This license is a one seat network license so it can needs to be activated once.
nce it is installed on a computer (the server), you should be able to access it as long as you can access the server computer.
I have copied the link of an article that explains how to set-up the client computer, basically the computer that is using the license: https://support.zemax.com/hc/en-us/articles/1500005488041-How-to-configure-the-keyserver-and-clients-for-Zemax-network-licenses
Let us know if you have any further questions.
Sandrine
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