Hi!

What happens when you click on “Add colleague”?
Sometimes the issue is that your colleague already exists in our system but is attached to a different account.

This article describes how to do it:

https://support.zemax.com/hc/en-us/articles/1500008350802--How-do-I-add-an-End-User-to-a-license-

Would you like to open a case or email support@zemax.com so we can discuss exactly what is going wrong?

Thank you!

Hi, Sandrine !

Thanks for your reply.

Our colleague who adding zemax is not exist on zemax’s system. I add other employees for zemax’s system as colleague, but I got same issue.

When I click on “Add colleague” button, blink indicator on “Add colleague” button. But it will never complete. Blinking indicator is going on for long time, and never end.

I got NO error massage, but blinking indicator never end.

Thank you for your answer. I’ll ask our IT to have a look. Send us a message on the support and we can help you add users in the meantime.