I got New License for Zemax OpticsViewer.
I wont adding new Enduser to it product. So, I wont this user to New Colleague.
But at https://www.zemax.com/pages/profile, I can not Add Colleague.
I write new colleague profile and click “Add Colleague” button, but not progress so far.
Best answer by seiwa
View originalHi!
What happens when you click on “Add colleague”?
Sometimes the issue is that your colleague already exists in our system but is attached to a different account.
This article describes how to do it:
https://support.zemax.com/hc/en-us/articles/1500008350802--How-do-I-add-an-End-User-to-a-license-
Would you like to open a case or email support@zemax.com so we can discuss exactly what is going wrong?
Thank you!
Hi, Sandrine !
Thanks for your reply.
Our colleague who adding zemax is not exist on zemax’s system. I add other employees for zemax’s system as colleague, but I got same issue.
When I click on “Add colleague” button, blink indicator on “Add colleague” button. But it will never complete. Blinking indicator is going on for long time, and never end.
I got NO error massage, but blinking indicator never end.
Thank you for your answer. I’ll ask our IT to have a look. Send us a message on the support and we can help you add users in the meantime.
It seems to be solved !
I can Add New colleague to zemax’s system.
Thanks for support of zemax support team !
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