Solved

Cannnot add "New Colleague"

  • 20 June 2022
  • 4 replies
  • 33 views

I got New License for Zemax OpticsViewer.

I wont adding new Enduser to it product. So, I wont this user to New Colleague.

But at https://www.zemax.com/pages/profile, I can not Add Colleague. 

I write new colleague profile and click “Add Colleague” button, but not progress so far.

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Best answer by seiwa 23 June 2022, 04:35

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4 replies

Userlevel 5
Badge +2

Hi!

What happens when you click on “Add colleague”?
Sometimes the issue is that your colleague already exists in our system but is attached to a different account.

This article describes how to do it:

https://support.zemax.com/hc/en-us/articles/1500008350802--How-do-I-add-an-End-User-to-a-license-

Would you like to open a case or email support@zemax.com so we can discuss exactly what is going wrong?

Thank you!

Hi, Sandrine !

Thanks for your reply.

Our colleague who adding zemax is not exist on zemax’s system. I add other employees for zemax’s system as colleague, but I got same issue.

When I click on “Add colleague” button, blink indicator on “Add colleague” button. But it will never complete. Blinking indicator is going on for long time, and never end.

I got NO error massage, but blinking indicator never end.

Blinking indicator, but never complete

 

Userlevel 5
Badge +2

Thank you for your answer. I’ll ask our IT to have a look. Send us a message on the support and we can help you add users in the meantime.

It seems to be solved !

I can Add New colleague to zemax’s system.

Thanks for support of zemax support team !

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