Skip to main content

Customer Announcement: Help Files Shortcut Issue in Ansys Zemax OpticStudio 2025 R1

  • January 24, 2025
  • 9 replies
  • 345 views

Tom Pickering
Zemax Staff
Forum|alt.badge.img

Dear OpticStudio Users, 

We’ve identified an issue in Ansys Zemax OpticStudio 2025 R1 when trying to open the Help Files, either when clicking on the toolbar icon or when hitting F1.

Temporary Workarounds: 

  1. Use the online Ansys Help for OpticStudio: OpticStudio Online Help, or 
  2. Use the pdf version. 

We are actively working on a fix and will provide an update soon. Thank you for your patience and understanding. If you have questions, feel free to contact support or comment below. 

Best regards, 
Tom Pickering 

Did this topic help you find an answer to your question?

9 replies

Tom Pickering
Zemax Staff
Forum|alt.badge.img
  • Author
  • Zemax Staff
  • 38 replies
  • February 13, 2025

Update – Issue Resolved in 2025 R1.01

We’re pleased to share that the issue preventing online Help files from being accessed within OpticStudio has been resolved in Ansys Zemax OpticStudio 2025 R1.01.

If you were affected by this issue, we recommend updating to 2025 R1.01 to restore full access to online Help.

Thank you for your patience, and we appreciate your feedback! If you have any further questions or experience any issues, please don’t hesitate to reach out.

Download 2025 R1.01


  • Single Emitter
  • 3 replies
  • February 20, 2025

Hi Tom,

The download page only contains 25R1.00 is there a link I am missing?

Thanks,

Wim


Tom Pickering
Zemax Staff
Forum|alt.badge.img
  • Author
  • Zemax Staff
  • 38 replies
  • February 21, 2025

@Wim.Weltjens 

Yes, as previously announced, starting with the 2025 R1.01 release Ansys Zemax OpticStudio is no longer available as a standalone installer on download.ansys.com. Instead, it is now part of the Ansys Automated Installer, which simplifies installation and updates across Ansys products.
 


  • Single Emitter
  • 3 replies
  • February 21, 2025

Good to know, thank you!


Navaneeth_Tejasvi_1996

The previous help UI was convenient, but the current method requires an internet connection or involves the hassle of navigating a giant PDF manual.

Is there a way to restore the original help popup for easier access?


Tom Pickering
Zemax Staff
Forum|alt.badge.img
  • Author
  • Zemax Staff
  • 38 replies
  • March 3, 2025

@Navaneeth_Tejasvi_1996 

Thank you for your feedback. We’re actively looking into integrating Ansys Local Help so that you can access contextual Help without needing an Internet connection.

We appreciate your patience as we work on this.

Cheers, Tom


James
Forum|alt.badge.img
  • Infrared
  • 10 replies
  • March 5, 2025

Tom:                                        ( 03/05) 

 

We are wondering if the     Help*.CHM    file  for 2025 might be available more directly, since it is only ~ 87 MB.

Locally we have found that dropping it into the HELP folder,  makes that functionality still available through the F-1 hotkey.    We would happily download the separate file if that is available.

 

I see above that you are also working on tying to integrate local help without an i-net connection, which is key for anyone working in a security conscious setting. 

Thanks.


jsung
  • Visible
  • 25 replies
  • March 5, 2025

I tried your instruction on installing new version from Ansys automated installer. I selected only Zemax there. But after all the installation process my ZOS version still remains 2025 R1.00 and I still have broken online help link from the help button.


jsung
  • Visible
  • 25 replies
  • March 10, 2025

Update to my previous post above 5 days ago.

I realized that new R1.01 was installed in different folder but my Windows didn’t create new program icon for that in the Start button. I found new ZOS R1.01 was installed in new folder ANSYS Inc\v251 under Program Files, so I made new short icon for the program execution file and it opens up R.01 fine and now help button opens up online help with correct link.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings