Good morning,
I transfer my license to my other computer but it crashed and broke, so is there a way to reset my license on my computer?
Since my other is out of commission, I did not have the chance to do the transfer key back to my old laptop.
Is there a way to get it back on my 1st laptop?
Thank you in advance.
Very Respectfully,
Talaya S. White
Best answer by Allie
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+2
Hi
For others with a similar issue: hardware crashes often result in a loss of license. If this has happened to you, contact Zemax Support. There may be a way to restore or replace your license in the case of hardware failure.
I have transferred my license of the Zemax software to another PC which I had to reinstall. I did not make a copy of the license anywhere else because I thought it would be kept on the original PC. Now I don't have the license on any of the PCs and I need to submit a job on this software shortly. I beg for your help and understanding. Kind regards.
For me the same, I cannot reactivate the student license on my new laptop. I have sent couple of requests to the support team and, surprisingly, I have not received any replies from them.
Could you please take this matter into consideration too?
Thank you.
Seyed, I have opened a support ticket and sent you a reply.
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