Solved

Problems with installing HASP driver

  • 29 September 2020
  • 1 reply
  • 27 views

Dear Zemax Team,


Could you please help me in troubleshooting with installing Zemax Optic Studio.


As I can understand, the problem is I cannot activate the license code because I cannot install HASP drivers.


In Zemax License manager I can see the following  and after 'check HASP driver' I can see next error message

.


I tried to use Zemax License Repair Kit, as it described in https://my.zemax.com/en-US/Knowledge-Base/kb-article/?ka=KA-01614 ,  but when I tried to use install.bat I see following warning


During all these actions we disabled antivirus software and brandmauer windows. Operating system is Win7 (64 bit).


Please could you tell me how to repair it properly.


Thank you in advance,


Best regards,


Kate.

icon

Best answer by Paulie Su 30 September 2020, 08:24

View original

1 reply

Hi,


The key driver(runtime) cannot be installed for some reason. Please make sure you do:


1. login as administrator


2. disable antivirus and firewell


3, run Windows update


Then please try to install OpticStudio again. Hope this will work.

Reply