Skip to main content

Hi there, 

I have encountered some problems with activating my new license on OpticStudio. The following error page immediately popped up after I clicked “activate” button. 

Then I tried restarting the machine but nothing changed. Then I tried the troubleshooting with function “check & repair HASP driver”, and the following error page popped up. “unable to install C:\windows\system32\setup\aladdin\hasphl\askhasp.inf file. Windows error - 536870329. This is an internal error. For assistance contact your administrator or the software manufacturer”. 

Then I tried closing all the antivirus software and login with administrator, then uninstalled and reinstalled the the software. But still nothing changed. 

Appreciate so much for helping. 

Zhili.

This historically has meant an antivirus or other security software block on the license drivers. what antivirus / security software are you using?

Hi Don, 
Thanks for your reply. I am using 360 windows security. 

Hello! 

Thanks, I’ve never dealt with that one so don’t know if it has had this issue. Make sure it’s got the latest virus definition updates. Otherwise you may have to contact their support to get help setting it to allow the licensing service to install. Pass them that error message for reference. 

If their support can’t resolve it, you may have to resort to uninstalling 360, repairing the HASP runtime, then reinstalling it. 

 

Hi, 

Thank you for keeping tracking! I uninstalled 360 and re-installed it on my another laptop, everything just worked fine! Thank you for helping! 

Reply


Community Posting GuidelinesCookie settings


Zemax Community

Need more help?

To Chinese users:

Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).


不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。



Privacy policy   License Agreements    Terms of use    Cookie Policy   Zemax Account Licensing Policies