I have a global student version and have not installed the software on any laptop. I was using M1 mac series for school and got a new windows laptop recently. I tried to log in to my account on windows laptop but I cannot log in at all. I just keeps on loading and nothing happens. Has anyone ever had an issue where you can login to web version on one device and cannot do it on the other one. I wanted to login and download the optic studtio.
Page 1 / 1
Hi
It sounds like your profile page must be hanging for some reason. You could try a different web browser (Chrome, Edge, Firefox are all supported), or you could try clearing the cache and cookies from your current web-browser to see if that fixes the issue.
Let us know if you still can’t access your profile.
Best,
Ethan
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Need more help?
To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。