I have a global student version and have not installed the software on any laptop. I was using M1 mac series for school and got a new windows laptop recently. I tried to log in to my account on windows laptop but I cannot log in at all. I just keeps on loading and nothing happens. Has anyone ever had an issue where you can login to web version on one device and cannot do it on the other one. I wanted to login and download the optic studtio.
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Login issue on windows
Best answer by Ethan
Hi
It sounds like your profile page must be hanging for some reason. You could try a different web browser (Chrome, Edge, Firefox are all supported), or you could try clearing the cache and cookies from your current web-browser to see if that fixes the issue.
Let us know if you still can’t access your profile.
Best,
Ethan
+2Hi
It sounds like your profile page must be hanging for some reason. You could try a different web browser (Chrome, Edge, Firefox are all supported), or you could try clearing the cache and cookies from your current web-browser to see if that fixes the issue.
Let us know if you still can’t access your profile.
Best,
Ethan
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