Hello,
I get this error when trying to transfer the license. the computer is connected to internet properly.
Please help,
Oran
Solved
Error when transferring license key
Best answer by Don Dickinson
Hello!
The license status is fine as well.
At this point the only options I can think of is to suggest trying to transfer via a different internet connection. Can you connect to a different wifi network, or at home instead of work and then try transferring?
Worst case there is also an offline transfer option, but its only a workaround.
https://support.zemax.com/hc/en-us/articles/1500005488541-Activate-transfer-or-update-a-softkey-license-on-a-machine-without-internet-access#h_01FPGRES0SPDRZC0E461RF16DP
Good day!
I believe this was a server issue, but it should be fixed. Please give it another try and let us know if you encounter any other troubles.
Hi Don,
Thanks for your reply, unfortunately the issue still remains.
I also tried pinging the network and it looks like the connection is viable
Any ideas on how to resolve?
Oran
Good day!
Hmm. Looks good. Are you getting the same error or a different one? Have you closed Opticstudio before opening the license manager? The license cannot be in use during transfer.
Hi Don,
Same error occurs while all OpticStudio processes are closed.
Oran
Maybe this isnt a server issue then. Can you open this link from the licensed computer and send a screenshot?
http://localhost:1947/_int_/devices.html
Hello!
The license status is fine as well.
At this point the only options I can think of is to suggest trying to transfer via a different internet connection. Can you connect to a different wifi network, or at home instead of work and then try transferring?
Worst case there is also an offline transfer option, but its only a workaround.
https://support.zemax.com/hc/en-us/articles/1500005488541-Activate-transfer-or-update-a-softkey-license-on-a-machine-without-internet-access#h_01FPGRES0SPDRZC0E461RF16DP
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