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Best answer by Don Dickinson
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Hello!
This article covers the process. Contact us and we can make the adjustment.
How do I change a Zemax account email address, name, or password?
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
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To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。