I have a Global Academic Program License. I need to update my license which I applied and Zemax accepted. I have update code, but I formatted my PC without doing create a copy of the license. Now I cant “View License” in Zemax License Manager. May i get your advice ?
Kind regards.
Best answer by Ethan
View original
+2
Hi
Sorry to hear about your licensing troubles, and hopefully you were able to remedy them. In the future, you certainly want to make sure to transfer the license before format, if possible. This Knowledgebase article has some good tips and tricks on how to do that for legacy licenses: Solving softkey activation or transfer errors (Zemax legacy) – Knowledgebase. For more specifics about your license, please contact academic@zemax.com to open a case to check on replacement or recovery.
Best,
Ethan
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。