Dear friends of ZEMAZ, good afternoon. Thank you very much for granting the license update. However, the computer I was using had an incident and stopped working, and I could not retrieve any information. I had to buy another computer, but now I cannot use ZEMAX with the license granted on my new computer.
Could you help me solve this problem?
Thank you very much for your help and understanding.
Bets regards, Fermin Granados
Hello Fermin,
From the information you provided, I assume you had a softkey instead of a USB hardkey. We only can help you retrieve the license if the motherboard of pervious PC which hosted the license is still running. You mentioned you bought a new machine. In this case, the motherboard is changed. Therefore, we cannot retrieve the licesne back. I'm sorry for the trouble and for not able to provide more useful information.
Please let me know if you have any follow up question.
Paulie
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Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。
