"You must be an end user of a supported license to read the full article."
This will make my day job more difficult.
Ugh - can't edit the title either; that was a whose; not a who's, Horton.
M
Best answer by Ethan
View original
Knowledgebase is not available to users whose support has expired. Please reconsider this.
Hi Mark,
The title has been fixed.
Please let me know if you experience any more issues.
Thannks,
Anthony
Userlevel 4
+3
Hi Mark,
The Knowledgebase has undergone a major renovation with the introduction of MyZemax - the searchability is greatly improved, our top ~80 most popular articles are fully up-to-date, and we're adding new content regularly. (Coming soon: learning paths, lots more information about holograms, freeforms, and tolerancing for manufacturability.) These services, along with technical support, are part of the support and subscription dues paid by our ongoing customers.
Luckily, with the introduction of subscription pricing for OpticStudio, it's straightforward to get back into support. Plus, subscribers will have access to new OpticStudio features, add-ons, and other things to come!
Alissa
Director of Customer Success, Zemax
P.S. We do keep all licensing & installation articles available to everyone, so even if you're out of support or don't yet have a login, you will be able to access those articles.
Userlevel 3
+2
Hi
Since around 2019, the Knowledgebase has been accessible to both supported and non-supported users. I just wanted to clarify the latest policy.
Best,
Ethan
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Need more help?
To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。