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I cannot access the course I booked less than one month ago: How can I get it?

  • July 30, 2021
  • 4 replies
  • 66 views

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Hello, 

I booked the 13th of juli the Optics Academy  course Fiber and lasers.

After some Time I received an E-mail with the link for the registration. I registered and everything seemed ok.

Everytme I wanted to access the course I have only to login in MyZemax and go to the optics academy course page. All the contents were open to access.

I decided to fix a day to make the course, and the day is come.

Unfortunately the contents are now again closed and the registration link has been canceled.

But I have teh right up to the 13th of august to access tehe course material.

How can I solve my Problem?

 

Thanks

Best regards

 

Gabriele

Best answer by Thomas Magnac

Hi Gabriele,

I just had a look in our training platform back end, and I confirm you have access until August 13th.

Can you check you are logged in OpticsAcademy?

https://opticsacademy.zemax.com/path/laser-fiber-registered 

Best,

4 replies

Thomas Magnac
Zemax Staff
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  • Zemax Staff
  • 105 replies
  • Answer
  • July 30, 2021

Hi Gabriele,

I just had a look in our training platform back end, and I confirm you have access until August 13th.

Can you check you are logged in OpticsAcademy?

https://opticsacademy.zemax.com/path/laser-fiber-registered 

Best,


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  • Author
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  • 20 replies
  • July 30, 2021

Dear Thomas,

 

thanks for checking, Anyway when I cklick on the link you sent I get “page not found”

 

Best regards


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  • Author
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  • 20 replies
  • July 30, 2021

Ah ok….I missed the small Sign in button on the top right. Now I have access thanks.

I thought Because i had already signed in It was not necessary to sign in everrytime.

 

Best Regards


Thomas Magnac
Zemax Staff
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  • Zemax Staff
  • 105 replies
  • July 30, 2021

That’s what I thought ;) 

Always happy to help!