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Can't Open File

  • 10 November 2022
  • 1 reply
  • 51 views

It's a simple error, but I couldn't solve it, I want your help. It says "Cannot Open File" to the file I am trying to select from Glass Fit Tool (It Also shows/selects the Data File as only “None”.)  I uploaded the file to the GLASSCAT folder and made the names the same even in Glass Fit Tool. But it says “can’t open file”. 

Thank You,
Fhurkhan

 

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Best answer by Ethan 23 November 2022, 22:18

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1 reply

Hi @Fhurkhan ,

We cannot see the attachments that you added to your post, but it sounds like OpticStudio cannot find your data file. It is likely caused by one of the following issues:

  1. The data file must be saved in the glass catalog folder. The default location for you is C:\Users\furka\Documents\GLASSCAT\ as shown in the error message.
  2. The file must have the correct file extension, either *.ind or *.tid for the type of data.

Best,
Ethan

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