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Can't Open File

  • November 10, 2022
  • 1 reply
  • 563 views

Fhurkhan

It's a simple error, but I couldn't solve it, I want your help. It says "Cannot Open File" to the file I am trying to select from Glass Fit Tool (It Also shows/selects the Data File as only “None”.)  I uploaded the file to the GLASSCAT folder and made the names the same even in Glass Fit Tool. But it says “can’t open file”. 

Thank You,
Fhurkhan

 

Best answer by Ethan

Hi @Fhurkhan ,

We cannot see the attachments that you added to your post, but it sounds like OpticStudio cannot find your data file. It is likely caused by one of the following issues:

  1. The data file must be saved in the glass catalog folder. The default location for you is C:\Users\furka\Documents\GLASSCAT\ as shown in the error message.
  2. The file must have the correct file extension, either *.ind or *.tid for the type of data.

Best,
Ethan

1 reply

Ethan
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  • November 23, 2022

Hi @Fhurkhan ,

We cannot see the attachments that you added to your post, but it sounds like OpticStudio cannot find your data file. It is likely caused by one of the following issues:

  1. The data file must be saved in the glass catalog folder. The default location for you is C:\Users\furka\Documents\GLASSCAT\ as shown in the error message.
  2. The file must have the correct file extension, either *.ind or *.tid for the type of data.

Best,
Ethan