I have OpticStudio 16 and when I try to install it, the blue screen pops up at the last minute of the progress bar and I see the message below.
" stop code : PAGE_FAULT_IN_NONPAGED_AREA, failure contents : hardlock.sys "
There are two PCs, using Win 10, and both PCs have the same phenomenon.
Can I know the cause?
Solved
blue screen pops up
Best answer by Ethan
Hi
Apologies on the delayed response to your question. In case you are still having this issue or for the benefit of others:
The error may be caused by the Licensing Runtime. Try updating your license service before installing OpticStudio 16. The simplest way to do that is by installing the latest standalone Zemax License Manager, and having this installed will also allow you to easily upgrade to newer versions of OpticStudio. Please see the downloads page: OpticStudio Downloads – Zemax.
Best,
Ethan
+2Hi
Apologies on the delayed response to your question. In case you are still having this issue or for the benefit of others:
The error may be caused by the Licensing Runtime. Try updating your license service before installing OpticStudio 16. The simplest way to do that is by installing the latest standalone Zemax License Manager, and having this installed will also allow you to easily upgrade to newer versions of OpticStudio. Please see the downloads page: OpticStudio Downloads – Zemax.
Best,
Ethan
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Need more help?
To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。