Like a previous poster here, I had an educational license for zemax last year. I am an astronomer leading some students through a project and we’d like to use zemax. My previous license expired in February, but I haven’t gotten any help from an inquiry sent to Ansys about renewal. I also tried emailing the zemax support address, and got a reply that because I’m not on a commercial license, I can’t expect any help from them! It’s kind of baffling. If you don’t want to support educational use fine, but stop pretending you do.
Solved
How do you renew an educational license??
Best answer by Don Dickinson
Hello!
Educators are normally supported, but you got the automated “denial” email because your license is expired. That said, the automated message does state that we still respond to unsupported users within 2 business days, so we should have gotten back to you. When did you send that? I can check if it ended up in SPAM or something.
The Ansys team is where you want to get Opticstudio acadmeic licenses from now on. It does take them some time to respond to new Ansys educational license requests sometimes. How long ago did you contact them? If it’s been a while I can get you in touch with somebody directly with the Ansys academic program
Hello!
Educators are normally supported, but you got the automated “denial” email because your license is expired. That said, the automated message does state that we still respond to unsupported users within 2 business days, so we should have gotten back to you. When did you send that? I can check if it ended up in SPAM or something.
The Ansys team is where you want to get Opticstudio acadmeic licenses from now on. It does take them some time to respond to new Ansys educational license requests sometimes. How long ago did you contact them? If it’s been a while I can get you in touch with somebody directly with the Ansys academic program
Hi Don,
Thanks for the quick reply! I did not see that there would still be a reply, thanks for pointing that out. I sent the request on Sunday to Ansys, but I wasn’t even sure I was sending it to the right place. The academic page is just kind of a circular ad, so I used the ‘general inquiry’ option in the main contact form.
Thanks!
Good day!
The generic Ansys contact form is fine, they all go in as sales leads anyway. Based on the volume of requests they get and what i’ve seen, I would expect some reply within 7 days of sending it. If you need something sooner than that, let me know.
Ok, thank you! I will follow up when I do hear back just in case any other educators land here trying to find info as well.
My Student Subscription expired 2 months ago and I have no idea how to renew my Zemax account can someone please respond fast and tell me what to do because its important to me and urgent
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Need more help?
To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。