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Loss of Zemax license due to system crash

  • March 27, 2023
  • 1 reply
  • 67 views

1011

My laptop system just crashed yesterday out of sudden and I was unable to reboot it at all. I did not have a chance to do the Zemax license transfer due to such unexpected event. 

 

Is there a way for me to get the license transfer code at all?

 

Thanks!

 

 

Best answer by Allie

Hi @1011 - I see you also emailed our support team. Thanks for doing that! When a laptop crashes, there are a few methods we can try to recover the license but each method must be handled in a private conversation. We’ll consider this thread closed while you communicate with our IT specialist. Thanks!

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Allie
Zemax Staff
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  • Zemax Staff
  • 338 replies
  • Answer
  • April 5, 2023

Hi @1011 - I see you also emailed our support team. Thanks for doing that! When a laptop crashes, there are a few methods we can try to recover the license but each method must be handled in a private conversation. We’ll consider this thread closed while you communicate with our IT specialist. Thanks!


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