Hi , I am tryting to install Zemax OpticStudio on my laptop. The engineer who used Zemax left the company 2 years ago and the black usb is still plugged to the Keyserver. I have edited the sntlconfig.xml.bak file with correct ip address of the keyserver When I clieck on the Icon on my desktop for Zemax OpticStudio I have a window to input Please enter License Number Please enter your Activation code
I have a long number:1XXX 2XXX 7XXX 4XXX 3XXX 5XXXXX 0XXXXX and also 5 -user network Serial Number 2XXXX
I am not sure which one is the License Number and which one is the Activation Code
Any help will be much appreciated
Thanks Abhi
Best answer by Don Dickinson
Ok then the drivers are not installed. There is a link to the “sentinel protection installer” in this article that needs to be installed on the server to enable the USB.
Also the support on 23372 ended Jan 2019, so it is only eligible to run Opticstudio releases that came out in 2018 or older. We no longer have these old versions for download, do you have some older versions saved? The name of the Opticstudio installer is always in the format “ZOSVERSION_YEAR-MONTH-DAY.EXE”. An example would be ZOS17_2017-03-01.EXE.
You can discard the long number, it’s likely a license code for a specific release. USB licenses don't use "activation codes".
I need you to answer a few questions that should help get you working -
What version of OpticStudio is installed?
Are you getting any popups for a “license code” when starting the software? https://support.zemax.com/hc/en-us/articles/1500005577622-How-to-request-an-Opticstudio-license-code
What’s the 5 digit number printed on the USB?
Also, let’s check if the key server is working.
Does the USB light up and stay lit when plugged in to the keyserver?
Ok then the drivers are not installed. There is a link to the “sentinel protection installer” in this article that needs to be installed on the server to enable the USB.
Also the support on 23372 ended Jan 2019, so it is only eligible to run Opticstudio releases that came out in 2018 or older. We no longer have these old versions for download, do you have some older versions saved? The name of the Opticstudio installer is always in the format “ZOSVERSION_YEAR-MONTH-DAY.EXE”. An example would be ZOS17_2017-03-01.EXE.
That folder is just the user’s DATA files for OpticStudio. Keep searching for files with the search term ZOS*.exe Anything from 2018 (Opticstudio 18.9) or older will work.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
