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Loss of license Formatting Laptop

  • February 7, 2022
  • 1 reply
  • 69 views

bahadirgezgen

Hi Zemax Support Team,

I am Bahadır Gezgen.I have a Zemax student license. 

I recently formatted my laptop and forgot to transfer my license.I send an e-mail to acedemic@zemax , they offered to deactive my old license and give a new one but there is no return . Thank you very much for your help. 

 

Best answer by Don Dickinson

Afternoon! The replacement request appears not to have been received. I just re-sent a request to the academic team on your behalf, and you should hear back by tomorrow. 

 

 

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  • En-Lightened
  • 158 replies
  • Answer
  • February 7, 2022

Afternoon! The replacement request appears not to have been received. I just re-sent a request to the academic team on your behalf, and you should hear back by tomorrow.