Skip to main content
Solved

Unable to activate Zemax

  • November 23, 2021
  • 1 reply
  • 88 views
graceb

Hi,

I am an undergraduate student working with an academic license provided by my university. I have a MacBook, so I was unable to download the Zemax software directly onto my laptop. Instead, I downloaded a Windows VM system and then downloaded and activated Zemax through this. Unfortunately, the trial period of that system has ended and I have lost access to Zemax. I was able to get a loaner Windows laptop from my school so I could access Zemax for my class, however since the licenses was already used previously, I am unable to activate the software on this laptop. Is there any way I could get a license transfer code to continue working on Zemax?

Best answer by Don Dickinson

Hello!

Are you still able login to the VM  /Windows you were trying n the Macbook at all? If so, you can transfer the license away. It will give you a transfer code for the PC.

https://support.zemax.com/hc/en-us/articles/1500005486461-Transferring-and-updating-a-softkey-license

Otherwise, you will need to ask the Zemax academic team (academic@zemax.com) for a license replacement.  

View original
    Did this topic help you find an answer to your question?

    1 reply

    D
    En-Lightened
    Forum|alt.badge.img
    • Don Dickinson
    • En-Lightened
    • 157 replies
    • Answer
    • November 23, 2021

    Hello!

    Are you still able login to the VM  /Windows you were trying n the Macbook at all? If so, you can transfer the license away. It will give you a transfer code for the PC.

    https://support.zemax.com/hc/en-us/articles/1500005486461-Transferring-and-updating-a-softkey-license

    Otherwise, you will need to ask the Zemax academic team (academic@zemax.com) for a license replacement.  

    graceb
    1 person likes this
    • graceb
      graceb

    Reply


    Community Posting GuidelinesCookie settingsAccessibility statement

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings


    Zemax Community

    Need more help?

    To Chinese users:

    Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).


    不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。



    Privacy policy   License Agreements    Terms of use    Cookie Policy   Zemax Account Licensing Policies