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Zemax Freezes Windows 10 Upon Installation

  • 27 January 2021
  • 2 replies
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OpticsStudio 21.1 setup freezes at 'updating prerequisites'. My system is Windows 10, and I've tried reinstall and reboot but problem still exists. Any help would be appreciated, thanks!

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Best answer by Mark.Nicholson 27 January 2021, 19:51

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Hello Chen,


Go to Program Files\Zemax OpticStudio and run the standalone program OpticStudio_Prerequisites.exe. Please send support a screenshot of the dialog box once it hangs so they know which prerequisite is causing the problem.


Mark

Userlevel 5
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Also, there is a great Knowledge Base article at https://my.zemax.com/en-US/Knowledge-Base/kb-article/?ka=KA-01859. It refers to OpticsViewer, but it's fully applicable to OpticStudio.

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