Skip to main content
Solved

Unexpected Loss of Academic License

  • January 26, 2022
  • 1 reply
  • 69 views

goddisciplet

Good Afternoon, 

  • Product: Premium Subscription SUL
  • License Number: L123561
  • Expiration: Friday, December 9, 2022

The above is my information. However, I had my Zemax OpticStudio but then a notification popped up  

“Zemax key not found” 

then I restarted computer and now it is directing me to the Zemax License Manager version. 

When I put in the same License  Number and activation code, it fails because it is not a new license. I never transferred it so I do not know why  it got removed since I got until Dec 09, 2022. 

This is what I now see when I click the application 

 

Does anyone have suggestions or a solution? 

Thank you in advance.

 

Very Respectfully, 


Talaya S. White

 

Best answer by Don Dickinson

Hello! 

The most common fixes when a license stops working / showing up are covered in this knowledge base article:

https://support.zemax.com/hc/en-us/articles/1500005488741-How-to-troubleshoot-softkey-license-issues#unable-to-view-a-previously-activated-license-0-3

 

Let us know if you need any more help!

Best Regards,

Don D

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img
  • En-Lightened
  • 156 replies
  • Answer
  • February 3, 2022

Hello! 

The most common fixes when a license stops working / showing up are covered in this knowledge base article:

https://support.zemax.com/hc/en-us/articles/1500005488741-How-to-troubleshoot-softkey-license-issues#unable-to-view-a-previously-activated-license-0-3

 

Let us know if you need any more help!

Best Regards,

Don D


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings