My Zemax Optic Studio is not working on my computer. It is downloaded but will not open. I have all the requirements listed on Zemaxs website but still has this issue.
Best answer by Ethan
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OpticStudio
Userlevel 3
+2
Hi
Apologies on the late reply. In case you are still seeing this issue or for the benefit of others, try/check the following in order:
- Check this Knowledgebase article to see if you are getting any common errors: Troubleshooting your OpticStudio installation – Knowledgebase (zemax.com)
- Reinstall / repair the Visual C redistributables (see article from the first check).
- Run C:\Program Files\Zemax OpticStudio\OpticStudio_Prerequisites.exe to check the perquisites.
- Uninstall / reinstall OpticStudio.
- Reinstall .NET from this page:
https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-8-offline-installer-for-windows-9d23f658-3b97-68ab-d013-aa3c3e7495e0 - Contact Zemax support if you are a supported user.
Best,
Ethan
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