Hello, Zemax Support Team,
it seems that question repeats constantly, but I do really need help. Just like in topic, after formatting my PC, I lost my academic license. How can I retrieve it once again? Can someone help me in that case? Thanks in advance.
Best answer by Ethan
Hi
Sorry to hear about your licensing troubles, and hopefully you were able to remedy them. In the future, you certainly want to make sure to transfer the license before format, if possible. This Knowledgebase article has some good tips and tricks on how to do that for legacy licenses: Solving softkey activation or transfer errors (Zemax legacy) – Knowledgebase. For more specifics about your license, please contact academic@zemax.com to open a case to check on replacement or recovery.
Best,
Ethan
+2Hi
Sorry to hear about your licensing troubles, and hopefully you were able to remedy them. In the future, you certainly want to make sure to transfer the license before format, if possible. This Knowledgebase article has some good tips and tricks on how to do that for legacy licenses: Solving softkey activation or transfer errors (Zemax legacy) – Knowledgebase. For more specifics about your license, please contact academic@zemax.com to open a case to check on replacement or recovery.
Best,
Ethan
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