license transfer code lost

  • 6 July 2021
  • 1 reply
  • 20 views

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Hello,


I have lost my Zemax license… A transferred it this morning from my laptop at home, with my email address to receive the code, and for some reason the email has never arrived… (may be I misspelled the address? But I should have a warning in this case, no?)


Can you help so I can have a working Zemax this afternoon?


I find the soft license very annoying. With home-office now, I keep transferring my license sometimes up to 3 or 4 times a week, which is a real hassle (and sometime I forget to do it, so I am stuck). The good old USB dongle was much better. I suppose this soft license is a better solution for them, but at the end of the day, the end user (= the costumer) suffers the consequences... That is a real shame.


Thank you


Samuel


1 reply

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License code received by zemax support. Solved.

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