Skip to main content

Known list of applications that can conflict or cause a crash in Opticstudio.

D
En-Lightened
Forum|alt.badge.img

Sometimes, 3rd party programs can interfere with the prerequisites for OpticStudio and prevent Opticstudio from launching. 


Note: Many of these programs have patches or updated releases that correct the behavior. If you have any of these programs installed on your machine, either update to the latest version of the program or remove the program and retry running OpticStudio. You should find that once the program is removed, ZOS is able to execute properly.


The current list of known offenders is:



  • NVIDIA Geforce Experience 1.6 (and some newer ones). 

  • Adobe Acrobat 9 Pro Extended 64-bit Add-On (just the add-on, you do not need to remove the whole program)

  • Adobe Acrobat 9 Pro Extended 32-bit (the whole program appears to be corrupt)

  • BeyondTrust

  • Avecto

  • Illivid

  • Searchqu Toolbar

  • TrustBroker Secure Client

  • Browserdefender

  • PolicyPak (Client Side Extensions)

  • Total Defense

  • Replay Media Catcher 5.0.1.0

  • Cylance Antivirus

  • RAPTR Plays TV 


Did this topic help you find an answer to your question?

6 replies

D
En-Lightened
Forum|alt.badge.img
  • Don Dickinson
  • Author
  • En-Lightened
  • 156 replies
  • May 18, 2020

Hello! 


I don't see a crash there - did Opticstudio close as well? If not and this has occured more than once with the raytrace, you may want to open a support case to get help with your issue from the optical engineers. If possible include a ZAR of the optical system. . 


Best regards,

Don D 

M.XX
  • M.XX
  • Single Emitter
  • 3 replies
  • August 29, 2021

Hi Don,

My opticstudio 21.2.2 crashes without warning or any sign.

The version of my OS is Win 10 professional 20H2.And the model of my video card is Nvidia Quadro p2000.

 

Ö
1 person likes this
  • Ö
    Önder.Sönmez
P
Forum|alt.badge.img
  • Paulie Su
  • Visible
  • 15 replies
  • August 30, 2021

Hello M.XX,

For the situation of crashes, freeze etc., we need you generate the Diagnostic package and send it to us. The package may contain the error message when OpticStudio crashes. The best way to let us help you here is open a ticket. Don or other Zemaxer are more then happy to help address the issue.

Thank you.

M.XX
  • M.XX
  • Single Emitter
  • 3 replies
  • August 30, 2021

Hi Su,

The attachment is the Diagnostic package you asked for.

1 Attachments

Reply


Community Posting GuidelinesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings


Zemax Community

Need more help?

To Chinese users:

Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).


不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。



Privacy policy   License Agreements    Terms of use    Cookie Policy   Zemax Account Licensing Policies