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Issue Activating Zemax License

  • 7 February 2021
  • 1 reply
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Hello,


 


Good Evening


 We purchased a 'Professional Subscription Network Single Region' a few months ago. One of my colleague is based in Singapore and he activated the license first and did not face this issue. I was trying to activate it on my end today (Pittsburgh, PA) but was unable to do so. Here is a screenshot of the error message.


image.png


 


Please advise at your earliest convenience on how this can be resolved.


Kind Regards,


Mo

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Best answer by Sandrine Auriol 8 February 2021, 10:59

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Hello Mo

 

This license is a one seat network license so it can needs to be activated once.

nce it is installed on a computer (the server), you should be able to access it as long as you can access the server computer.

 

 

I have copied the link of an article that explains how to set-up the client computer, basically the computer that is using the license: https://support.zemax.com/hc/en-us/articles/1500005488041-How-to-configure-the-keyserver-and-clients-for-Zemax-network-licenses

 

 

Let us know if you have any further questions.

 

 

Sandrine

 

 

 

 

 

 

 

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