Hello,
Good Evening
We purchased a 'Professional Subscription Network Single Region' a few months ago. One of my colleague is based in Singapore and he activated the license first and did not face this issue. I was trying to activate it on my end today (Pittsburgh, PA) but was unable to do so. Here is a screenshot of the error message.
Please advise at your earliest convenience on how this can be resolved.
Kind Regards,
Mo
Best answer by Sandrine Auriol
Hello Mo
This license is a one seat network license so it can needs to be activated once.
nce it is installed on a computer (the server), you should be able to access it as long as you can access the server computer.
I have copied the link of an article that explains how to set-up the client computer, basically the computer that is using the license: https://support.zemax.com/hc/en-us/articles/1500005488041-How-to-configure-the-keyserver-and-clients-for-Zemax-network-licenses
Let us know if you have any further questions.
Sandrine
Hello Mo
This license is a one seat network license so it can needs to be activated once.
nce it is installed on a computer (the server), you should be able to access it as long as you can access the server computer.
I have copied the link of an article that explains how to set-up the client computer, basically the computer that is using the license: https://support.zemax.com/hc/en-us/articles/1500005488041-How-to-configure-the-keyserver-and-clients-for-Zemax-network-licenses
Let us know if you have any further questions.
Sandrine
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。
