clients can't find the floating license server

  • 16 June 2021
  • 1 reply
  • 14 views

Clients open up Zemax, I open of the gemelto website and the product are not there. I configure the clients to point to the license server but the client is still displaying. How do I get the client to switch to the license server via the website.


1 reply

Hello Debra,

Please refer to below article, Resolving network license issues on client machines.

https://support.zemax.com/hc/en-us/articles/1500012959802-Resolving-network-license-issues-on-client-machines-

If you still have the same problem, welcome to open a ticket and let us know what troubleshooting steps you go through that will help us address the problem as well.

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