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How to solve the problem of graphic issue with Optic Studio 21.3?

  • 24 October 2021
  • 7 replies
  • 415 views
K

Does anybody know how to solve the graphic related issue with OpticStudio 21.3?

I have installed this version and was using weeks but, recently it shows very unusual action.

When the cursor moves, the menu bar, tool bar, and the Lens Data table erases. Also, the small windows zoom up and it maintains or returns when the cursor moves out.

I have captured the and attached.

Please let me know the way to fix this problem.

I have tried to re-install the problem but the problem wouldn’t disappear.

 

Sincerely,

 

Kiho Kim

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Best answer by Don Dickinson 4 November 2021, 19:35

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D
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Hello! 

Strange issue. Have you restarted the  machine as well? 

I suspect something with the video card drivers or a Windows issue. Can you attach or paste in the log file from the “system diagnostics” on the “help” tab in Opticstudio? 

 

K

Dear Don Dickinson:

 

Thank you for your advice!

Yes, I had tried restarting the system several times.

I also have tried to install the older version OS but the problem still exists.

With the guide from Alexandra, I have installed the newer version of video driver but it is the same.

 

OS used to work well but, the problem occurred a week or so ago. I don’t remember any specific PG installation in between.

 

Please refer the System Diagnosis info below.

 

Kiho

 

OpticStudio location: C:\Program Files\Zemax OpticStudio\OpticStudio.exe
Size: 176128
Created: 2021-10-27 오전 12:41:42
Modified: 2021-10-24 오후 3:00:00
Product version: 21.3.1.0 / 21.3.1.0
Assembly version: 21.10.25.0 / 21.10.25.0
Registry flag OK: True
Tier test OK: True
Adapter info DX9: True
Adapter info DX11: True
--Graphics Rendering Info--
Active graphics card: NVIDIA GeForce RTX 2080
Renderer Device Type: HardwareOnlyD11
Render Engine Name: DX11 Hardware
Render Device Feature Level: DX_11_0
Optimal pure device mode supported: True
Shader model 3 supported: True
Anti-aliasing supported: True
Fast-vertex format supported: False
Hardware vertex processing: True
Index buffer max size: -2147483648
Index buffers (32-bit): True
Texture max height: 16384
Texture max width: 16384
Texture sizes not power of two allowed: True
GPU chip vendor ID: 4318
Graphics render device created: True
D2D v1.1 Supported: True
D3DImage Used: True
DPI Aware: True
DPI X: 96
DPI X Factor: 1
DPI Y: 96
DPI Y Factor: 1
Rendering Tier: 2

--Operating System Info--
Full name: Microsoft Windows 10 Pro
Version: 6.2.9200.0
Platform: Win32NT
Is 64-bit: True
OS alt description: Microsoft Windows NT 6.2.9200.0

--Other System Info--
Total physical memory: 34230370304
Available physical memory: 24609710080
Is 64-bit process: True
.NET Version: 4.0.30319.42000
Temp directory: C:\Users\kkim\AppData\Local\Temp\
----32-bit registry entries----
----64-bit registry entries----
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.1.0 = 20200108
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.1.2 = 20200323
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.1.3 = 20200415
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.2.0 = 20200428
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.2.1 = 20200616
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.2.2 = 20200701
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\20.3.0 = 20200911
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\21.1.0 = 20201117
  HKEY_LOCAL_MACHINE\SOFTWARE\Zemax\Optic Studio Prereqs\21.2.0 = 20210523
Number of logical processors: 24
Number of processors: 1

--Display Info (1/2)--
Monitor type: Generic PnP Monitor
Resolution (w x h): 3840 x 2160

--Display Info (2/2)--
Monitor type: Generic PnP Monitor
Resolution (w x h): 3840 x 2160

Total number of video controllers reported: 1

--System Video Controller Device Info (1/1)--
Video controller description: NVIDIA GeForce RTX 2080
Video controller RAM: 4293918720
Video controller status: OK
Video adapter compatibility: NVIDIA
Video adapter DAC type: Integrated RAMDAC
Video mode description: 3840 x 2160 x 4294967296색
Video processor: NVIDIA GeForce RTX 2080
Video adapter driver version: 30.0.14.7239
Video adapter driver date: 20211013000000.000000-000

--Loaded Modules--
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
C:\Program Files\Zemax OpticStudio\ZemaxGraphicsInfo.exe
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
C:\Program Files\Zemax OpticStudio\System.Windows.Interactivity.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework.resources\v4.0_4.0.0.0_ko_31bf3856ad364e35\PresentationFramework.resources.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework.Aero2\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.Aero2.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\WindowsFormsIntegration\v4.0_4.0.0.0__31bf3856ad364e35\WindowsFormsIntegration.dll
C:\Program Files\Zemax OpticStudio\Arction.Wpf.Charting.LightningChartUltimate.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Drawing\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms\v4.0_4.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
C:\Program Files\Zemax OpticStudio\Arction.RenderingDefinitions.dll
C:\Program Files\Zemax OpticStudio\Arction.DirectX.dll
C:\Program Files\Zemax OpticStudio\Prism.dll
C:\Program Files\Zemax OpticStudio\Arction.RenderingEngine.dll
C:\Program Files\Zemax OpticStudio\Arction.Licensing.dll
<알 수 없음>
C:\Program Files\Zemax OpticStudio\Arction.RenderingEngine11.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationCore.resources\v4.0_4.0.0.0_ko_31bf3856ad364e35\PresentationCore.resources.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework-SystemXml\v4.0_4.0.0.0__b77a5c561934e089\PresentationFramework-SystemXml.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\UIAutomationTypes\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationTypes.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\UIAutomationProvider\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationProvider.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\Microsoft.VisualBasic\v4.0_10.0.0.0__b03f5f7f11d50a3a\Microsoft.VisualBasic.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\System.Management\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Management.dll
C:\Program Files\Zemax OpticStudio\Arction.RenderingEngine9.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\mscorlib.resources\v4.0_4.0.0.0_ko_b77a5c561934e089\mscorlib.resources.dll
C:\Program Files\Zemax OpticStudio\Arction.DirectXInit.dll
C:\WINDOWS\Microsoft.Net\assembly\GAC_MSIL\Microsoft.CSharp\v4.0_4.0.0.0__b03f5f7f11d50a3a\Microsoft.CSharp.dll
 

K

Dear Don:

 

I had tried the OS in ‘Safe Mode of Windows 10’, but it would not work. It seemed that some process didn’t load and the green USB dongle would not be recognized.

 

But, while starting for Safe Mode, I saw one setting and tried different start up of windows.

As seen on the image above, my system configuration startup selection was ‘Selective startup’ and it automatically returns to that selection. 

When I choose ‘Normal startup’ and restart the system, Zemax OS works without problem.

If I just restart the computer again OS still shows problem. And when I check the startup selection, it has been changed to ‘selective startup’.

Again, if  I change the selection to ‘Normal startup’ and restart, OS works fine.

 

This might be a small thread to the problem solving.

 

Kiho

K

Dear Don:

 

I’m sorry, I have to amend the above.

It just worked three times but, not anymore.

I cannot reproduce the situation the OS working without showing the display issue.

 

Kiho

K

Dear Don:

 

I found that the Service named ‘NahimicService’ makes this problem.

When I stop this service from the ‘Task manager’ and then re-open the OS it works fine.

Please check this and let me have your advice on this.

 

Kiho

D
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I have confirmation from another customer will a similar issue that the Nahimic service was causing the issue. Stop services called NahimicSvc32.exe, NahimicSvc64.exe or Nahimicservice.exe in task manager to verify this is the problem.

NahimicService is related to Realtek sound drivers and has been problematic with various applications from what i've read. Nahimic is not required to get sound its an enhancer app so you could just leave it disabled without breaking anything important. \
 
If you want to keep Nahimic, There is some possible options here that may help: 
https://www.reddit.com/r/MSILaptops/comments/7uucrb/everything_nahimic_2_possible_fix/
 
And updated / different versions of Nahimic itself here. Be sure your machine . motherboard is on the list. 
https://www.nahimic.com/updates/ 

K

Dear Don:

 

Thank you for the details!

As I’m not a gamer, I have just stopped the Nahimic service from windows task manager.

It works.

I haven’t try any update yet.

 

Sincerely,

 

Kiho

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