Solved

No license found

  • 25 January 2023
  • 4 replies
  • 198 views
Josh135346

Hi,

I can see in the license manager that I have a valid license for OpticStudio Premium, however when I try to open OpticStudio I get the following error pop-up.

“No license for OpticStudio was found. If you are attempting to run from a USB key, ensure that the key is plugged in. To activate a new Softkey, open Zemax License Manager.”

This license was working for most of the day without problems, half way through ray-tracing the software closed (might have ran out of memory) and when I tried to re-open this occurred.

Any advice would be greatly appreciated,

Josh

icon

Best answer by Josh135346 26 January 2023, 11:41

View original

4 replies

Josh135346

I re-ran the Sentinel driver installer, selected repair, and restarted my PC and everything is working again!

Josh135346

2023-01-26 10:06:26 [20604] Fridge is not supported in this machine

2023-01-26 10:01:54 [20604] Error probing server '192.168.41.255:1947' (in send) after 0 [ms] (syserr 10051/WSAENETUNREACH)

2023-01-26 10:01:54 [20604] Error probing server '192.168.21.255:1947' (in send) after 0 [ms] (syserr 10051/WSAENETUNREACH)

2023-01-25 21:15:22 [20604] Disabling storage. Local software licenses won't be accessible

2023-01-25 21:15:22 [20604] Failed to commit transaction in the storage. cannot commit - no transaction is active

2023-01-25 21:15:22 [20604] Failed to finalize in the data store. database or disk is full

2023-01-25 21:15:22 [20604] Failed to write in the data store. database or disk is full

2023-01-25 21:14:59 [20604] Failed to commit transaction in the storage. database or disk is full

 

Got the above in Sentinel Admin Control Center
Josh135346

Hello! 

Sometimes just a computer restart will get things sorted when this happens.

If that doesn’t clear it, another option is to try transferring away the license and back again. No need for a 2nd machine. Just use the transfer code immediately after you receive it. https://support.zemax.com/hc/en-us/articles/1500005486461-Transferring-and-updating-a-softkey-license 

 

Thanks for the answer Don,

I get the following message when I try to send the license:

“Cannot transfer the license with the information provided from the Zemax server. Be sure the license is not in use, and launch Zemax License Manager from the Start menu rather than within the software (Done). If this error persists, please contact support via zemax.com.”

:(

 

D
Rank
Userlevel 3
Badge

Hello! 

Sometimes just a computer restart will get things sorted when this happens.

If that doesn’t clear it, another option is to try transferring away the license and back again. No need for a 2nd machine. Just use the transfer code immediately after you receive it. https://support.zemax.com/hc/en-us/articles/1500005486461-Transferring-and-updating-a-softkey-license 

Reply


Community Posting GuidelinesCookie settings


Zemax Community

Need more help?

To Chinese users:

Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).


不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。



Privacy policy   License Agreements    Terms of service    Cookie Policy   Zemax Account Licensing Policies