I'm an existing customer but I fail to access to knowledge base. What should I do?
Best answer by Ethan
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Userlevel 5
+2
Hello Suzie,
In order to have full access to all areas and resources on the portal you must be an end user of a supported license. Our software has always been, and continues to be, end user licensed software. Can you please ask your license administrator to add you as an end user to your license?
You may find more information here: MyZemax Frequently Asked Questions
Best regards,
Csilla
Userlevel 3
+2
Hi
Since around 2019, the Knowledgebase has been accessible to both supported and non-supported users. I just wanted to clarify the latest policy.
Best,
Ethan
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To Chinese users:
Do not provide any information or data that is restricted by applicable law, including by the People’s Republic of China’s Cybersecurity and Data Security Laws ( e.g., Important Data, National Core Data, etc.).
不要提供任何受适用法律，包括中华人民共和国的网络安全和数据安全法限制的信息或数据（如重要数据、国家核心数据等）。